Cancellation Policies
As travelmob host, you can choose from the three levels of cancellation policies which we have put in place to protect both you and the guest.
Flexible
Full refund 1 day before check-in (except for travelmob service fee)
One day before check-in
Cancellation must be made 24 hours before check-in. For example, if the check-in time is 2pm local time, you need to cancel the reservation at or before 2pm of the previous day.
During the stay
If the guest decides not to complete his full reservation, an official cancellation has to be made 24 hours before the new check-out time to get a full refund on the remaining nights
Within 24 hours of check-in
If the guest cancels less than 24 hours before check-in, the first night is non-refundable
Moderate
Full refund 5 days before check-in (except for travelmob service fee)
Before check-in
Cancellation must be made 5 full days before check-in. For example, if the check-in time is Wednesday at 2pm local time, you need to cancel on the previous Friday at or before 2pm local time.
During the stay
If the guest decides not to complete his full reservation, an official cancellation has to be made 24 hours before the new check-out time to get a 50% refund on the remaining nights.
Within 5 days of check-in
If the guest cancels less than 5 full days before check-in, the first night is non-refundable and the remaining nights will be 50% refunded.
Strict
50% refund 7 days before check-in (except for travelmob service fee)
Before check-in
Cancellation must be made 7 full days before check-in. For example, if the check-in time is Wednesday at 2pm local time, you need to cancel on the previous Wednesday at or before 2pm local time.
During the stay
If the guest decides not to complete his full reservation, the remaining nights will not be refunded.
Within 7 days of check-in
If the guest cancels less than 7 days before check-in, there will be no refund.
Also, please take note of the following:
1 The travelmob service fee is non-refundable, regardless of the host’s cancellation policy.
2A reservation is officially cancelled when the guest receives a cancellation confirmation email from travelmob. This means you would need to properly cancel your reservation in the travelmob system (by clicking on Cancel in your “Upcoming Trips” tab). If you didn’t receive your cancellation confirmation email, please contact us.
3If misunderstanding occurs between the host and guest, please let travelmob know within 24 hours of check-in. We will help settle any disputes and will make the final decision.